Orders are generally processed and shipped within 1-3 business days. Items that are known to require more processing time will have the estimated processing time in the product description. Holiday season (Nov-Dec) may extend the general processing time to a min. processing time of 5 - 7 business days.
SHIPPING & DELIVERY
- Darkothica currently only sells and delivers to customers in the United States using USPS and UPS.
- Free shipping is provided for retail orders of $50.00 or more (before shipping costs).
- Select items that are shipped via UPS require a mandatory street shipping address (UPS doesn't deliver to PO BOXES).
- Standard Shipping typically takes 3 - 7 business days depending on your location and package contents.
- Expedited shipping is available during the checkout process for additional shipping charges.
- PRE-ORDER items ship once we have the item in stock. Most pre-order items will have an estimated time of arrival, or estimated processing time frame, listed within the product description.
- PRE-ORDER stock estimated arrivals and processing times are subject to change - it's rare, but it could change if there is a supplier delay or the item becomes sold out.
REFUNDS, RETURNS & EXCHANGES
On the rare occasion an item arrives damaged, please follow these steps as soon as you can:
1. Please take a picture of the damaged item and e-mail the photo to email@example.com on the same day you opened the package. Please be sure to share your basic order details and mailing address in the e-mail to avoid any confusion.
2. Upon receipt of your e-mail, we will respond with options & details to resolve the issue to your satisfaction and to the best of our ability. Solution depends on product type and situation (exchange, return/refund, store credit, etc.).
We ask that refund/exchange requests, due to damage upon receipt, are promptly e-mailed to us as requested above.
Gift cards are not eligible for refunds.
We only exchange/replace items if they are damaged upon receipt. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
*Refund/exchange e-mail requests received after 30 calendar days from the order date may not be eligible for refund/return*
'DELIVERED' BUT NOT RECEIVED & MISSING PACKAGES
Darkothica is NOT responsible for uninsured packages that are marked as delivered by USPS and/or UPS to the correct address and are not actually received (including apartment buildings and offices who have delivery at a front desk/reception). If this happens to you, please do the following:
1. Check the details of your tracking number available through the shipping confirmation e-mail we send you. This may help you locate where the package was left at the time of delivery and who may have signed for the package if applicable.
2. Check with neighbors, your local post office (USPS), and front desk/reception individuals to try and locate your package.
3. Contact us at firstname.lastname@example.org if you still cannot locate the package. We will work with you the best we can on a case-by-case basis.
If a package is in limbo somewhere, marked as anything other than 'delivered', and doesn't show up - please let us know! In most cases, we will be able to recover the package and/or send you a replacement or refund.
It sucks that scam artists and package theft happens - we understand it's frustrating and will do our best to help fix issues that are within our control.