REFUNDS, RETURNS & EXCHANGES
All Darkothica products are inspected carefully prior to packaging and a lot of care goes into the packaging itself to avoid damage. However, on the rare occasion an item arrives damaged, please follow these steps:
1. If damaged, please take a picture of the damaged item and e-mail the photo to firstname.lastname@example.org on the same day you received & opened the package. Please be sure to share your basic order details and mailing address in the e-mail to avoid any confusion.
2. Upon receipt of your e-mail, we will respond same day with options & details to resolve the issue to your satisfaction and to the best of our ability.
Solution depends on product type and situation (exchange, return/refund, store credit, etc.).
We ask that refund/exchange requests (due to damage upon receipt) are promptly e-mailed to us as requested above.
We only exchange/replace items if they are damaged upon receipt and returned to us (some exceptions may apply)
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.